Help Desk Analyst 1 Position Available In Fulton, Georgia
Tallo's Job Summary: Help Desk Analyst 1 in Atlanta, GA is a contract position responsible for overseeing computer systems and applications, resolving user inquiries, monitoring ticket queues, and providing technical support. The role requires a high school diploma or GED, six months of customer service experience, and knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Bilingual in Spanish/English is preferred.
Job Description
Help Desk Analyst 1 absiusa Atlanta, GA Engagement Type Contract Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 1+ years//’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS Required/Desired Skills Skill Required/Desired Amount of Experience Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required 0 Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 1 Years Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA//’s until resolved. Required 1 Years Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 1 Years Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 1 Years Bilingual – Spanish/English Required 0
