Help Desk Analyst Position Available In Fulton, Georgia

Help Desk Analyst IDR Inc.

Atlanta, GA Job Details Full-time Estimated:

$42.3K – $53.6K a year 8 hours ago Benefits Dental insurance Vision insurance Life insurance Qualifications SCCM Mid-level Windows Microsoft Office 2 years Active Directory VPN Full Job Description Helpdesk Analyst 1 One of IDR’s largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA! This individual will provide technical assistance to computer users in person, over the phone, and via email. This role is 100% onsite in Atlanta, GA. Responsibilities of the Helpdesk Analyst 1

Include:

Provide assistance to users with computer hardware and software issues. Respond to technical support issues via phone, email, and in-person Monitoring ticket queues Assigning tickets to internal and external support staff Escalating tickets outside of the department until resolved

Required Skills/Experience:

2+ years of Technical End-User Support experience Strong working knowledge of Windows 10 and Office 365 Hands-on knowledge in resolving issues with PCs, Laptops, Printers, and Copiers Knowledge of Active Directory, SCCM, and VPNs.

CANDIDATES MUST BE ABLE TO LIFT 30+ LBS

What’s In It for You? Join a flexible, friendly, laid-back work environment Enjoy an extremely competitive compensation and benefits package Enjoy true work/life balance Join an extremely secure organization that offers job stability Advance your career by joining an organization that believes in promoting from within Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row