Help Desk Support Position Available In Fulton, Georgia
Tallo's Job Summary: Help Desk Support job at 3PL Vision LLC in Alpharetta, GA offers $21.00 per hour for a 40-hour week. Requirements include strong customer service skills, 2-5 years of experience in a high-tech environment, and the ability to diagnose and resolve issues independently. Responsibilities involve providing phone support, end-user technical support, problem resolution, and effective communication.
Job Description
Help Desk Support 3PL Vision LLC Alpharetta, GA 30005
Job Title:
Help Desk Support Work Location:
Alpharetta, GA 30005
Shift Available:
Mon to Fri 9:00 am to 5:00 pm (40.00hrs/week)
Required Qualifications:
Excellent customer service and communication skills. Two to five years of proven experience in a complex, high-tech, and fast-paced work environment. High school diploma or GED with relevant work experience. Ability to diagnose problems in a complex environment and provide quick, effective solutions. Self-motivated with the ability to work independently in high-pressure situations. Willingness to work variable shifts, including evenings, weekends, and public holidays.
Key Responsibilities:
Customer Service and Support Provide phone support with a strong focus on customer service by: Listening attentively to accurately understand the customer’s issue. Showing empathy and urgency to resolve the situation. Creating accurate and detailed documentation of client, problem, and incident information. Resolving conflicts and ensuring customer satisfaction. End-User Technical Support Offer high-quality support related to enterprise software and hardware issues. Perform assessment, triage, research, training, and resolution of incidents in a fast-paced, 24/7 environment. Provide after-hours and weekend support as required. Problem Resolution and Diagnosis Investigate, diagnose, and resolve hardware/software problems in a timely manner. Apply an understanding of technology to support all existing systems. Run diagnostic programs, repair computer hardware/peripherals, and install or modify software as needed. Communication and Collaboration Create a positive customer experience by building rapport and trust with users. Communicate the status of issues clearly and provide timely resolutions or escalate when necessary. Work with internal teams and end users to offer guidance and ensure professionalism in challenging situations. Company description-3pl Vision boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defence, Energy, Retail, Telecom, Manufacturing, and Engineering. “GA01”
Job Type:
Contract Pay:
$21.00 per hour
Schedule:
8 hour shift Day shift Monday to
Friday Work Location:
In person
