Help Desk Support Representative – $20/hr Position Available In Fulton, Georgia
Tallo's Job Summary: The Help Desk Support Representative position offers a salary of $20/hr and requires providing exceptional customer service, resolving issues promptly, utilizing knowledge bases, offering technical support, assessing customer needs, and documenting actions taken. This role, recruiting for a hybrid work environment, seeks candidates with at least 1 year of customer service experience and strong communication skills.
Job Description
Description Customer Service:
Provide exceptional service to internal and external customers by being courteous, polite, and friendly.
Issue Resolution:
Address customer issues immediately to determine support needs and resolution paths.
Knowledge Base Utilization:
Search Knowledge Base articles and Standard Operating Procedures for resolutions or escalate requests to higher support teams.
Technical Support:
Provide first-level technical support through email, telephone, ticketing system, and other channels.
Needs Assessment:
Guide customers in procedures for equipment requests, relocations, software installations, sign-on, or programming changes.
Documentation:
Fully document resolutions and actions taken in the ITSM ticketing system.
Professionalism:
Be punctual and ready to perform duties and assignments, whether working in the office or remotely.
Administrative Tasks:
Complete timesheets, compliance training, and shift changes independently. Work Environment hybrid environment
- 2 days in office shift: 9 am ET
- 6pm
ET, 7-4, 11-8
shift
- shifts will be given by necessity of the call center.
every 3-4 weeks, will be required to work a weekend shift call center is open 24/7, including holidays Skills call center, computers/customer service, troubleshooting, customer service, customer service skills, customer inquiries Additional Skills & Qualifications Must have
Skills:
- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)
- Strong verbal and written communication, Must be able to clearly communicate in English
- Comfortable navigating on a computer
- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat Preferred
NOT REQUIRD
- bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)
- salesforce or ServiceNow experience (think ticketing and resolution experience)
