Help Desk Technician Position Available In Fulton, Georgia
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Job Description
Help Desk Technician Complete Contract Consulting LLC Atlanta, GA 30303 THE
HELP DESK TECHNICIAN IS RESPONSIBLE FOR PROVIDING IT SUPPORT TO ALL. THE PRIMARY MISSION IS TO ENSURE END-USERS COMPUTERS, TELEPHONES, & TECHNOLOGY NEEDS ARE AVAILABLE AND WORKING. THIS INCLUDES BUT IS NOT LIMITED TO WORKSTATION SETUP AND INITIAL TROUBLESHOOTING, PRINTER SETUP, PHONE SETUP, EMPLOYEE BADGE CREATION, PACKING & SHIPPING, AND MOVES. RESPONSIBLE FOR RECEIVING GUIDANCE FROM OTHER TEAM MEMBERS TO EFFICIENTLY SUPPORT THE END-USERS. ROLE AND RESPONSIBILITIES
Maintain exceptional customer service to all end users and internal staff. Respond to service requests and incident reports in a timely basis. Monitor the infrastructure for problems and outages and proactively resolve those issues identified. Participate in projects with high operational, tactical, technical or business impact. Work directly with Head of IT to maintain full technological operations for the firm and all its clients. Fix issues arising from software and hardware, Internet or power. Ability to answer and document moderate support call / e-mail volume; including, but not limited to troubleshooting laptops, terminals, desktops, printers, FAX machines, copiers, and phone systems.
SCHEDULE 9 HOUR SHIFT MONDAY TO SUNDAY
(2 DAYS
OFF WITHIN THE WEEK
)
THIS POSITION WILL BE ON-CALL FOR EMERGENCIES SHIFT FLEXIBILITY QUALIFICATIONS AND EDUCATION REQUIREMENTS
Associates degree in
Information Technology Salary:
$70,000/annually
