Helpdesk Support Technician Position Available In Fulton, Georgia
Tallo's Job Summary: The Helpdesk Support Technician at Georgia Banking Company provides technical assistance for systems, hardware, and software to employees, ensuring exceptional service levels. The role includes responding to requests, provisioning/deprovisioning user accounts, and configuring endpoints. Requirements include 2+ years of experience with computer hardware and Microsoft technologies. This position offers growth opportunities within a modern tech stack environment.
Job Description
Helpdesk Support Technician Georgia Banking Company – 3.7
Atlanta, GA Job Details Estimated:
$46.7K – $61.8K a year 22 hours ago Qualifications Customer service Mid-level Windows Computer hardware 2 years Communication skills
Active Directory Full Job Description Description:
Summary:
The Helpdesk Support Technician is responsible for providing, documenting, and tracking technical assistance for systems, hardware, and software for GBC employees while delivering an exceptional experience. Georgia Banking Company (GBC) utilizes modern infrastructure, providing incredible growth opportunities to its technology employees. With a 100% Microsoft cloud tech stack, few companies provide the level of engagement, impact, and opportunity that GBC offers. This position is perfect for a passionate and driven individual looking to grow their skillsets within a corporate environment.
Specific Job Functions:
Providing employees with hardware and software support Responding to requests timely via phone, email, and in-person Maintaining exceptional service levels to all employees, including managing issues to resolution and completion Provisioning / Deprovisioning user accounts and hardware Prioritizing, documenting, tracking, and escalating support requests Configuring accounts, access, and endpoints for GBC employees Performing user account administration tasks such as password resets and managing groups Responding to security incidents and reports Configuring employee mobile devices to receive corporate email etc. Creating instructions / user guides for common issues
Requirements:
2+ years working with computer hardware and software in a similar role 2+ years working with Microsoft technologies such as Windows 11, Active Directory, and Microsoft 365 applications / portals
Skills & Capabilities:
Knowledge of modern computer hardware, applications, and operating systems Exceptional customer service including communication and interpersonal skills Good problem-solving, analytical, and team working skills Great work ethic Ability to thrive in a fast-paced, rapidly growing environment Ability to prioritize / manage workloads efficiently Detail oriented and well organized Experience in highly regulated environments is a plus
