IT Help Desk Support – REMOTE Position Available In Fulton, Georgia

IT Help Desk Support

• REMOTE TMS, LLC

• 4.0 Atlanta, GA Job Details Contract $25.00
• $28.66 an hour 18 hours ago Qualifications Desktop support Microsoft Excel BMC Remedy Customer service Mid-level Microsoft Office Attention to detail Organizational skills ServiceNow Associate’s degree 2 years Communication skills Help desk VPN Full Job Description Job Overview We are seeking a dedicated and knowledgeable Helpdesk Support professional to join our Team.
• This position is

ADMINISTRATIVE/CLERICAL SUPPORT ROLE

in nature; it is NOT an IT

• Technical support position.

Responsibilities Receive and track onboard and offboard requests; check the requests for completeness and accuracy Submit requests for new accounts using ServiceNow ticketing system. Submit request for setup and delivery of equipment and wireless devices. Coordinate with application teams for additional application access requests Track progress of requests to completion and escalate to vendors and management as needed. Review accounts for accuracy of provision or deprovision based on requests Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards Communicate status of processed onboard or offboard requests to hiring managers Resolve requests within SLA while providing the highest level of customer service Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

Associate degree in a related field OR minimum 2+ years of help desk support One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting Detail oriented with the ability to work independently Excellent oral, written, and interpersonal communication Experience in performing well under pressure Capable of working competently with personnel at multiple levels of the organization Experience with ServiceNow or Okta is a plus Must have work authorization that allows candidate to work in the United States If you are passionate about technology and helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity in our Helpdesk Support team.

Job Type:

Contract Pay:

$25.00

• $28.

66 per hour Expected hours: 40 per week

Schedule:

8 hour shift

Work Location:

In person