IT Help Desk Support Specialist (GA765622) Position Available In Fulton, Georgia
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Company:
Resource Management Associates
Salary:
$56160
Job Description
IT Help Desk Support Specialist (GA765622) Resource Management Associates, LLC Atlanta, GA 30308 IT Help Desk Support Specialist (GA765622)
TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES.
- Serves as the primary escalation point forincoming queries and technical issues.
- Manages and/or assigns projects and tasks toother team members as appropriate
- Advises, collaborates and assists businessunits with system enhancements and modifications
- Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.
- Effectively provides user support over thephone, in person, and via remote tools.
- Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up.
- Assists users with information security andprivacy questions; provides directions for the correct action.
- Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.
- Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational.
- Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.
- Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.
- May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)
- Creates user support documentation and instructions.
- Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.
- This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS.
- Minimum of 2-3 years of IT technical support
- Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.
- Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.
- Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
- Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.
- Willing to work off-hours and weekends whenrequired for projects or emergency support.
- Experience installing, configuring, andsupporting network printers and audio/visual equipment
- Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force
- isstrongly preferred)
- Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills
- Strong team leadership, time management, andcoaching and mentoring skills
- Excellent customer service and communicationskills are a must.
- Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.
- Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.
Job Types:
Full-time, Contract, Temporary Pay:
$24.50 – $29.50 per hour
Schedule:
8 hour shift Monday to
Friday Work Location:
In person