POS Support Lead – Day 1 Onsite Position Available In Fulton, Georgia
Tallo's Job Summary: Seeking a POS Support Lead to manage day-to-day operations for a cloud-based POS platform. Responsibilities include troubleshooting, coordinating with vendors, and ensuring quick issue resolution to keep stores running smoothly. Lead support team, resolve hardware/software issues, prioritize tickets, and collaborate with IT and Ops teams. Join a leading digital platform engineering company working with Fortune 100 companies.
Job Description
POS Support Lead – Day 1 Onsite
Hi , We are Photon, one of the world’s largest Digital Platform Engineering company providing a combination of Strategy Consulting, Creative Design and Technology Services to a wide range of customers. We work with 40% of the Fortune 100 companies. And, we have a repertoire of niche products and experiences that we have designed and built for businesses to fully empower their digital transformation.
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Day 1 Onsite
E-commerce Client
Day 1 Onsite
We re seeking a POS Support Lead to oversee day-to-day support operations for our cloud-based Qu POS platform. You ll lead troubleshooting, issue resolution, and vendor coordination making sure stores stay up and running and that tech issues are addressed quickly and effectively. What You ll Do Serve as the go-to expert for POS support issues across brands Lead and mentor a small support team or manage external support vendors Troubleshoot and resolve POS hardware/software issues (Qu POS focus) Monitor ticket queues, prioritize critical issues, and drive resolution Escalate bugs or outages to Qu and ensure follow-through on fixes Maintain support documentation, knowledge base, and runbooks Collaborate with IT, Digital, and Ops teams on system updates and deployments Ensure compliance with PCI and other security standards Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
10462843
Position Id:
8617104
