Senior Client Tech Support Engineer Position Available In Fulton, Georgia

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Client Tech Support Engineer What does a successful Senior Client Tech Support Engineer do at Fiserv? You will have an exciting and unique opportunity to provide client support to our merchant, issuing, bank and credit union clients. This role is vital to growing and maintaining positive client relationships and requires responsive actions and accurate resolution at every interaction.

What you will do:

Provide full Tier 1 support and facilitate Tier 2 inquiries for clients and associates, serving as an escalation contact for internal associates and Fiserv clients. Review incoming client inquiries through emails, ticket inquiries, phone calls, …etc. Capture and manage inquiries tracking them through the resolution lifecycle. Troubleshoot, diagnose, and resolve functional, technical, and/or operational problems under limited supervision. Serve as a subject matter expert (SME) for majority of products/functionality within a designated domain, enabling the capability to identify and resolve issues for those products. Develop/write basic SQL queries, review stored procedures, and database structures. Provide enhanced deployment and post deployment support to ensure rapid seamless management/resolution of reported issues. Help develop required support documentation, schedules, other artifacts that provide sufficient content to quickly respond and remediate inquiries. Effectively communicate and escalate complex issues to Technical and Product SMEs and assist in testing use case creation and perform validations when needed. What you will need to have: High school diploma and/or equivalent military experience. 4+ years of customer service or business analysis experience in supporting defined products 4+ years using Agile methodologies 4+ years of experience solving analytical problems 1+ years of experience supporting Fiserv systems What would be great to have: Experience working in the banking or financial services industry. Experience with front-end technologies such as JavaScript, HTML5, CSS3, and Angular/React. Ability to engage in telephone discussions/email communications with clients. Excellent interpersonal skills to always maintain professional presence. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual’s status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv.

Please:

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to

Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There’s a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It’s our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients’ benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.