Sr. IT Desk Side Support Specialist Position Available In Fulton, Georgia

Code number:

J000016198

Entry level:
Professionals

Location:

Chattanooga

Organization:

MHP – A Porsche Company
Tasks
The Role
Operative responsibility in problem management (incident management, problem management) within the Office environment. He/she will play a support role in business application (system) troubleshooting, to ensure that key business process metrics are addressed. This individual specializes in a subset of Volkswagen Group of America’s core business processes and is responsible for understanding and executing the technology solutions that are used to support the office processes. This individual works directly with technology users (and Business Process Owners) to identify where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement.

He / She

is also responsible for working with the PIO to understand the technology roadmap for the client and how this technology roadmap impacts the business process(es) that they have the responsibility to support. This individual works with the respective operations Manager, respective PIO, and technology strategy areas to identify and report on key performance indicators on how a given technology solution has impacted these key performance indicators. Responsibilities
Operative responsibility in problem management (incident management, problem management) in the office environment and/or on the production floor.
Create and maintain Technology Architecture documentation for transparency
Create and Maintain Procedure / Work Instructions
Work with VW imaging framework to ensure proper staging, configuration, and recovery of respective hardware supporting key business processes
Identify Automated Solutions which support business process maturity or improvement
Qualifications

Qualifications:

Education:

Associates Informational Systems, A+ Certification, Network +, Security +
Vocational Training in client device support
Understanding of Incident Management Processes
Bachelor in Computer Science/Info Technology Mgmt (preferred)

Experience:

7-10 years of professional work experience in related field
Technical equipment – Troubleshooting / Setup / Configuration Skills (Scanners, Android based hand held, Windows Mobile/CE, IP based Cameras, Desk/laptop based PCs, Presentation Displays, Embedded system PCs)
Windows Client (XP, 7, 10, CE, and Mobile)
Microsoft Office Proficient (including Visio / OneNote)
Client/Server application installation/troubleshooting
ITIL process knowledge
Experience with monitoring solutions
Troubleshooting/Supporting hardware (printers, handheld scanners, tablets, laptops, desktops)
Backup, restore, reimaging software and processes
Asset management
Presentation equipment
Strong analytical skills.
Strong written and verbal communication skills.
Work under pressure
Ability to work on multiple activities concurrently.
Strong systemic thinking and problem solving skills.
Experience in business process definition and validation.
Ability to take a “client” focus when engaging with internal departments / customers.
Works well as part of a team with ability to motivate and steer others

Desired Skills:

Database interface / connection knowledge
Windows Server (2010, 2012, 2016)
SCCM Knowledge
Acronis Image Management
Power Shell Scripting

Production:

Version Dog
Percentage of required travel: 0%
Physical requirements:
This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
Must be able to lift 15 pounds at times.
While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
Must be able to effectively work and complete tasks in an open office/noisy environment.
Must be able to sit for prolonged periods of time while traveling in a car or airplane.
At a Glance
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