Sr IT Support Analyst Position Available In Fulton, Georgia

Sr IT Support Analyst

Job Title:

Senior IT Support Analyst

Location:

Atlanta, GA (Onsite with Flex Option After 90 Days)
Overview A leading organization in the real estate and property management industry is seeking a Senior IT Support Analyst to join their Atlanta-based corporate office. This position offers the opportunity to support a large, distributed workforce while playing a lead role in enterprise-level IT support initiatives. The role is onsite with the potential for a hybrid schedule after an initial 90-day period.
Responsibilities
Serve as the lead analyst for IT support services during enterprise-wide implementations, hardware/software rollouts, and facility tech conversions
Coordinate with end-users, IT leadership, and vendors to troubleshoot and resolve advanced technical issues
Monitor and analyze support ticket data to identify trends, improve service quality, and drive process improvements
Create and maintain documentation for technical processes, procedures, and project tracking
Provide mentoring and guidance to junior analysts and contribute to training documentation
Manage system imaging, software upgrades, hardware installation, and endpoint configurations
Support equipment lifecycle planning, procurement, and inventory controls
Deliver hands-on support across a variety of technologies including Active Directory, Microsoft Office, Windows OS, networking hardware, and endpoint management systems
Required Skills
4?6 years of IT support experience, or a combination of equivalent education and work history
Strong knowledge of Microsoft technologies and Windows-based environments
Experience using Active Directory and basic endpoint management tools (e.g., Intune, Tanium)
Comfortable working independently and in fast-paced, high-visibility environments
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
Strong troubleshooting and documentation skills
Preferred Qualifications
Familiarity with ServiceNow or a similar ITSM platform
Exposure to Meraki networks or Cisco wireless technologies
Background in supporting both onsite and remote end-user environments
Basic IT certifications (CompTIA, Microsoft, etc.) are a plus
How to Apply For confidential consideration, please submit your resume and a brief note outlining your relevant experience. We look forward to connecting with qualified professionals who are ready to take the next step in their IT careers.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

10108140

Position Id:

2664