Technical Support Analyst Position Available In Fulton, Georgia
Tallo's Job Summary: We are hiring a Technical Support Analyst at KGS Technologies in Alpharetta, GA, offering $21.57 - $22.67 per hour. The role involves providing IT support, troubleshooting hardware and software issues, and maintaining security measures. Requirements include experience in IT support, knowledge of Windows OS, and strong communication skills. Full-time, part-time, and contract positions are available with benefits such as 401(k) and health insurance.
Job Description
Technical Support Analyst KGS Technologies Alpharetta, GA 30009 Job Summary We are seeking a dedicated and knowledgeable IT Support Specialist to join our team. The ideal candidate will provide exceptional technical support to our users, ensuring that all IT-related issues are resolved efficiently and effectively. This role requires strong communication skills and a solid understanding of both hardware and software systems, including Windows and Mac OS environments. Responsibilities Provide first-level help desk support for users experiencing technical issues with hardware, software, and network connectivity. Troubleshoot and resolve problems related to computer hardware, operating systems (Windows and Mac OS), and applications. Assist in the configuration, installation, and maintenance of firewalls and other security measures. Utilize ServiceNow or similar ticketing systems to document incidents, track progress, and communicate with users. Perform software troubleshooting to ensure optimal performance of applications. Collaborate with other IT team members to escalate complex issues as needed. Maintain accurate inventory of computer hardware and software assets. Educate users on best practices for IT security and efficient use of technology. Requirements Proven experience in an IT support role or help desk environment. Strong knowledge of Windows operating systems; familiarity with Mac OS is a plus. Experience with firewall configurations and network security principles. Proficient in troubleshooting computer hardware issues. Familiarity with ServiceNow or similar IT service management tools is advantageous. Excellent communication skills, both verbal and written, to effectively assist users. Ability to work independently as well as collaboratively within a team environment. Strong problem-solving skills with a focus on customer service.
Job Types:
Full-time, Contract, Part-time, Temporary, Temp-to-hire Pay:
$21.57 – $22.67 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Schedule:
10 hour shift 12 hour shift 4 hour shift 8 hour shift Day shift Evening shift Every weekend Holidays Monday to Friday Morning shift Night shift No weekends On call Overnight shift Overtime Rotating shift Rotating weekends Weekdays Weekends as needed Weekends only People with a criminal record are encouraged to apply
Work Location:
In person
