Technical Support Analyst Position Available In Fulton, Georgia

Technical Support Analyst 3.9 3.9 out of 5 stars Atlanta, GA 30324 We are looking for a dedicated Technical Support Analyst to join our team in Atlanta, Georgia. This Contract-to-permanent position focuses on providing exceptional Level 1 help desk support and troubleshooting technical issues for customers. The ideal candidate will be skilled in resolving connectivity challenges, supporting customer equipment, and maintaining a strong understanding of networking fundamentals.

Responsibilities:

Deliver Level 1 help desk support by assisting customers with technical issues and inquiries. Develop expertise in proprietary systems to effectively train and support users. Diagnose and resolve connectivity issues related to PCs, routers, and network equipment. Provide troubleshooting support for customer devices, including Apple and Android tablets. Assist customers in identifying IP addresses and understanding basic network configurations. Apply knowledge of PC and router troubleshooting to resolve technical challenges. Work within Linux environments while occasionally supporting Windows PCs. Utilize troubleshooting guides to support proprietary cloud-based and VoIP platforms. Ensure consistent and reliable customer support across various technologies and platforms. Proficiency in troubleshooting Android and Apple devices. Familiarity with Cisco and Citrix technologies. Knowledge of computer hardware and Dell systems. Basic understanding of backup technologies and configuration management. Experience with Active Directory is a plus. Strong ability to diagnose and resolve networking issues. Exposure to Linux and Windows operating systems. Excellent communication skills and a customer-focused approach. Technology Doesn’t Change the World, People Do. ® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .