Technical Support Analyst Position Available In Fulton, Georgia

Technical Support Analyst Judicial Council/AOC Atlanta, GA Job Details Full-time $45,000 – $60,000 a year 7 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Qualifications Cloud infrastructure Azure Operating systems Management Software troubleshooting Customer service Mid-level Windows Microsoft Office AWS Bachelor’s degree Mobile device management Mac OS Linux 1 year Communication skills IaaS Active Directory CompTIA A+ Full Job Description Judicial Council of Georgia Administrative Office of the Courts

JOB ANNOUNCEMENT I.T.

Support Specialist I Recruitment Period:

Submit resume by June 30th, 2025

Number of Positions:

1 (One) position

FLSA Status:

Exempt Hiring Salary:

$45,000 – $60,000

Position Location:

Fulton County, GA (USD) Job Summary Acting under the supervision of a senior team member, this position directly interfaces with the agency’s internal and external customers to provide I.T. support. The I.T. Support Specialist I will troubleshoot, configure, deploy, and support desktops, laptops, mobile devices, business applications, and other I.T. assets. This position will also be responsible for providing in-person meeting support, and providing support to various I.T. projects, as assigned. To be successful in this role a candidate must possess excellent customer service and communication skills. The candidate must be able to effectively solve problems with limited direction. Job Responsibilities and Performance Standards Assists with configuring, deploying, and supporting I.T. equipment, applications, systems, and services across the agency’s infrastructure. Responds to internal and external inquiries and requests for technical support while providing direct assistance and issue resolution to users. Performs user and account administration (e.g., provisioning and deprovisioning accounts, group assignments, and inputting and updating user information). Collaborates with other I.T. staff to develop and improve I.T. and helpdesk workflows and processes, including the creation and maintenance of supporting documentation. Monitors and utilizes an enterprise helpdesk ticketing system to effectively communicate with other team members and clients. Provides in-person meeting support, including set up and take down of various Audio/Video (A/V) components. As assigned, directly assists or supports other I.T. projects and initiatives. Fosters innovation by continuing to familiarize themselves with new trends, technologies, and best practices relevant to their role. Minimum Skills, Training, and Experience CompTIA A+ certification or equivalent 1 or more years of experience directly supporting users and workstations in an enterprise environment Strong problem-solving abilities Familiarity with common I.T. protocols, technologies, and systems Thorough understanding of Microsoft Windows 10 and Microsoft Office applications Experience administering users in an enterprise directory (e.g., Active Directory ) Excellent interpersonal and customer service skills Possess the ability to communicate complex and technical concepts to a non-technical, general audience Preferred Qualifications A 2 or 4-year undergraduate degree from an accredited college or university Experience with cloud or IaaS solutions (e.g., AWS, Azure, Office 365, GCC) Experience with mobile device management (MDM) Experience with other operating systems, like

GNU/Linux, OSX, and Chrome OS Additional Information:

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring manager to complete next steps in the hiring process.

Job Type:

Full-time Pay:

$45,000.00 – $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Parental leave Vision insurance

Schedule:

8 hour shift Monday to Friday Application Question(s): Do you have a familiarity with common I.T. protocols, technologies, and systems?

Experience:

directly supporting users and workstations: 1 year (Preferred)

License/Certification:

CompTIA A+ certification or equivalent (Preferred) Ability to

Commute:

Atlanta, GA 30334 (Required) Ability to

Relocate:

Atlanta, GA 30334: Relocate before starting work (Required)

Work Location:

In person