Technical Support Specialist Position Available In Fulton, Georgia
Tallo's Job Summary: The Technical Support Specialist position at Priority Technology Holdings, Inc. involves providing prompt technical assistance to customers via phone, email, and in person. Responsibilities include handling support cases, installing software, and maintaining system functionality. Requirements include high school education, 1+ years of troubleshooting experience, and strong interpersonal skills. The compensation ranges from $19.00 to $20.00, with benefits such as unlimited PTO, medical coverage, and a 401k match.
Job Description
Technical Support Specialist 3.5 3.5 out of 5 stars 2001 Westside Parkway, Alpharetta, GA 30004 Job title: Technical Support Specialist Reports to:
Technical Support Manager Department:
Ovvi Location:
Alpharetta, GA (Hybrid) or
Stafford, TX Grade:
11
Our Company:
Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.
Job Summary:
As a Technical Support Specialist, you will provide technical assistance in a prompt and professional manner to our customers over the phone, via email and in person. Customer service will be a main focus, but you will still be responsible for knowledge of company procedures in hardware, software, networking, Windows, and ticket management. This position is an In-Office role.
Responsibilities:
Handle customer technical support cases through phone and email submission. Install & configure point of sale software, integrating credit card software and point of sale peripheral hardware devices. Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations. Maintain system functionality by testing computer components. Maintain client confidence by keeping their information confidential. Prepare reference material for users by drafting operation instructions.
Minimum Requirements:
High School Education. 1+ years’ experience in hardware and software troubleshooting & resolution. Hospitality/Restaurant/Retail experience a PLUS. Windows troubleshooting & familiarity. Android troubleshooting & familiarity. Basic networking knowledge. Debugging IT infrastructure or software issues. Microsoft Office experience. Strong ability to learn. Ability to work flexible hours and/or shifts. CRM experience. Strong interpersonal skills. Excellent verbal and written skills. Ability to multitask. Strong organizational skills. Outstanding work ethic. Bilingual a PLUS (English and Spanish/Vietnamese/Chinese/Korean/French).
Compensation and Benefits:
Compensation range: $19.00- $20.00 End of Year Discretionary Bonus Unlimited PTO after year 1 (3 weeks to start) Medical, Dental & Vision 401k Match Education Expense Reimbursement Gym Membership Reimbursement HSA and FSA Employee assistance program (EAP) Traditional Physical Requirements Requires prolonged sitting, standing, bending, stooping and stretching. Requires the ability to lift 10 pounds. Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
