Technical Support Specialist Position Available In Fulton, Georgia

Technical Support Specialist SENTA Partners – 2.6 Atlanta, GA Job Details Full-time $75,000 a year 9 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications TCP Operating systems Management Software troubleshooting MCP Customer service Data analysis skills Mid-level Microsoft Office 3 years Master’s degree CompTIA Network+ IT support Computer networking EMR systems

IT TCP/IP

Communication skills Microsoft Intune Active Directory CompTIA A+ Intune Help desk Analytics Information Technology Full Job Description SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow. Position Summary We are actively seeking a Technical Support Specialist to provide comprehensive IT support across both Tier 1 and Tier 2 levels within our Information Technology department. This integral role is responsible for maintaining our IT infrastructure, ensuring seamless operations at our outpatient healthcare clinics, and delivering exceptional customer service. A blend of technical skill, customer service acumen, and commitment to healthcare support is essential. The role is dynamic, requiring up to 35% regional travel to support our network of clinics. Experience with Fortinet, DialPad, Rightfax, Intune, and iPads & Mobile Device Management is considered a significant advantage. Major Duties and Responsibilities Provide first-level support, acting as the initial point of contact for IT-related queries, and efficiently resolving user issues. Handle escalated issues by directing them to appropriate resources or managing them as part of Tier 2 support responsibilities. Perform on-site visits to outpatient healthcare clinics to troubleshoot and resolve complex technical issues, ensuring continuous IT operations. Install, configure, and troubleshoot various end-user hardware, software, network devices, and peripherals. Use diagnostic tools for network connectivity issue troubleshooting, manage IT inventory, and monitor software licenses. Manage, route, and redirect problems to the right resources, update customer data, and generate activity reports. Assist users through problem-solving processes, ensure issue resolution, and gather feedback. Provide exceptional customer service, exceed expectations, and document interactions to help enhance processes. Train clinic staff on IT protocols, problem resolution, and the use of IT tools and systems. Continuously improve knowledge of help desk procedures, products, and technology trends. Assist in the implementation of new technologies and systems, maintain IT documentation, and adhere to SOPs. All other duties assigned within the scope of the department. What We Offer Comprehensive Health Benefits (Medical, Dental, and Vision) Health Savings Account (HSA) Flexible Spending Account (FSA) Short & Long Term Disability Holidays & Paid Time Off (PTO) Employee Assistance Program (EAP) Retirement Contribution Program – 401(K) Match Qualifications Bachelor’s degree required in quantitative field such as Information Technology, MIS, Engineering, Mathematics, Computer Science, or Business Analytics Master’s degree preferred 3-4 years of related work experience analyzing data, healthcare experience preferred 3-4 years of experience in technology implementation, clinical workflow development, and related data analysis At least 5 years of experience in IT support, including Tier 1 and Tier 2 roles. Proficiency in Helpdesk Ticketing Systems, Microsoft 365 Suite, Office 365, Azure, and Active Directory management. Solid knowledge of hardware, operating systems, network infrastructure, and troubleshooting practices. Experience with Fortinet, DialPad, Rightfax, Intune, iPads and Mobile Device Management is highly regarded. Understanding of TCP/IP, network layering, and connectivity issues. Experience with EMR (Electronic Medical Records) systems is preferred. Strong problem-solving, customer interaction, and communication skills. Ability to work independently, manage time effectively, and multitask in a dynamic environment. Associate in Information Technology, Computer Science, or related field. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are valuable and may serve in place of Associate’s. __________________________________________________________________________________________________________________________________________________________________ Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it’s important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs. SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.