Application Support Analyst Position Available In Gwinnett, Georgia

Application Support Analyst

INTRALOT INC – 3.5

Duluth, GA Job Details Full-time Estimated:

$63.9K – $78.8K a year 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Parental leave 401(k) 6% Match Employee assistance program Vision insurance 401(k) matching Employee discount Qualifications Microsoft Windows Server Jira RDBMS Computer science TCP Oracle Computer Science Software Engineering AIX Kubernetes UNIX Mid-level Windows SQL SoapUI Bachelor’s degree Product development Confluence Scripting Computer networking IT Linux

TCP/IP 4

years

TFS PL/SQL

Communication skills Full Job Description Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k

Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience:

Bachelor’s Degree in Computer Science, Software Engineering, four (4) years’ experience in the IT industry as a developer, TechOps engineer, or equivalent combination of training and experience.

Knowledge, Skills, and Abilities:

Working knowledge in lottery environment or experience to similar technical roles desirable. Knowledge of networking, data communications, and TCP/IP troubleshooting. Knowledge of Nagios or other similar monitoring tools. Understanding of SQL/PLSQL, database structures, principles, and theories. Overall knowledge of various OS platforms, including AIX, Windows, UNIX, LINUX. Knowledge of Kubernetes, Dockers, Virtual Machines, and their configuration/operations/support. Knowledge of scripting languages to provide efficiencies and standardization of operational processes. Knowledge and experience with source control systems (TFS) and experience in managing the configuration and security of TFS projects. Knowledge of Atlassian tools (Jira, confluence, etc.). Test Tool experience like Postman, SoapUI, or other equivalent tools. Aptitude to conduct research into networking issues and problems as required. Ability to acquire proficiency in new software applications. Ability to organize and prioritize to effectively multitask and work under pressure. Ability to work effectively independently and as a team member. Comfortable in a frequently changing, deadline-oriented business environment. Good oral and written communication skills with the ability to present ideas in a user-friendly manner. Willingness to learn with a positive attitude. Highly self-motivated and directed, with keen attention to detail. Proven analytical and problem-solving abilities.

Duties and Responsibilities:

Monitor production incidents, problems, taking immediate action where possible and escalating when required. Interact with the operations and development staff to resolve problems and provide information. Analyze data, uncover information, derive insights, and propose data-driven strategies. Standardize, organize, and streamline tasks and processes to create value and minimize risk. Provide technical and operational support for systems including but not limited to the following: IBM AIX servers for processing transactions. Microsoft Windows Servers Container Linux environments Oracle RDBMS – Run queries to satisfy information requests and troubleshooting issues. Failover and recovery operations between primary and secondary data centers. Daily operational processes and procedures. Standardizing and where appropriate automating operational procedures through operational checklists and/or scripting languages. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance Quick response / action for items escalated to the support group via the Intralot Service Desk. Supports system and user acceptance testing activities including issue resolution to help complete tasks in a timely manner. Work with second and third level engineers to ensure all incidents in production are handled and resolved in a timely manner and keep the projects running at optimum capacity. Ability to collaborate with others to identify inefficiencies and process improvements. Embrace change and focus on continuous improvement Escalation points for the Technical Operations team Travel Up to 15% or more upon business requirements. Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer