Dental Cad Cam Specialist Position Available In Gwinnett, Georgia

Dental Cad Cam Specialist Dental Growth Group Suwanee, GA 30024

Job Description:

CAD/CAM Technical Support Specialist Position Overview The CAD/CAM Technical Support Specialist is responsible for providing comprehensive support and maintenance for all aspects of CAD/CAM systems, including installation, training, and troubleshooting. Support is delivered through various channels such as in-person assistance, phone calls, emails, and text messages. The ideal candidate will possess strong communication skills, critical thinking abilities, and a genuine passion for assisting customers. Key Responsibilities Deliver technical support for dental milling machines, CAM software, dental scanners, and CAD software. Coordinate equipment installations and conduct training sessions for customers to ensure proper usage. Perform quality assurance checks on equipment prior to sales. Create user-friendly documentation, including manuals and training materials for customer reference. Collaborate with internal teams to address complex technical challenges and enhance customer satisfaction. Maintain detailed records of customer interactions, technical issues, and resolutions in the support database. Stay updated on advancements in CAD/CAM technology to provide cutting-edge support and solutions. Qualifications Associate or bachelor’s degree in a related field or equivalent professional experience. Minimum of 2 years of technical support experience in a CAD/CAM environment. Proficient technical knowledge of dental milling machines, CAM software, dental scanners, and CAD software. Exceptional verbal and written communication skills. Ability to work both independently and collaboratively within a team setting. Strong problem-solving aptitude with keen attention to detail. Flexibility to work occasional overtime and weekends as needed. Working Conditions & Physical Requirements Standard working hours: Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime or weekend shifts as required.

Travel:

Approximately 50% travel is expected for this role.

Work Environment:

Includes manufacturing settings with exposure to variable temperatures, noise levels, chemical odors, and rotating/stationary equipment.

Physical Demands:

Ability to lift up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly; manual dexterity for handling tools and equipment; ability to stand for extended periods; visual acuity for inspections; ability to sit during travel or desk work. This role offers the opportunity to work in a dynamic environment where technical expertise meets customer service excellence. If you are passionate about technology and enjoy helping others succeed with innovative solutions, we encourage you to apply!

Job Type:

Full-time Pay:

$68,000.00 – $75,000.00 per year

Benefits:

401(k) Paid time off

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person