ETHOS:Tech Support and Systems Manager Position Available In Gwinnett, Georgia

ETHOS:

Tech Support and Systems Manager 3.8 3.8 out of 5 stars Norcross, GA 30093 Greater Atlanta Christian School (GAC) is a premier, independent, PreK-12th grade school located just outside metro Atlanta. We are a faith-infused, academically rich community, recognized for teaching quality, as well as exceptional arts and athletics. We are Christians, change-makers, dreamers, and hard workers. Together, we are raising a generation of inspired, generous leaders. We are a community where high academic rigor is matched by active faith and a deep commitment to caring for one another on a collegiate-style campus. We live out our passions, our curiosity, and our faith in the collective pursuit to Be Greater. The mission of Greater Atlanta Christian School is to help each student grow as Jesus did, in wisdom, in stature, and in favor with God and man.

RESPONSIBILITIES

Provide technical assistance and support to all Ethos students, teachers, and staff. Troubleshoot and resolve technical issues related to software and networking systems, Ensure seamless access and operation of technology within the school. Support educational technologies to enhance teaching and learning. Resolve tech issues related, but not limited, to onboarding, logins, platform creation, gradebook settings, software and platform updates within LMS and SIS. Create and maintain effective systems for network infrastructure and help desk tickets. Support online testing platforms, educational apps, and ensure tech readiness for assessments. Provide basic IT training and workshops for staff to improve tech integration in the classroom. Maintain documentation of all IT systems, procedures, and troubleshooting guides.

EDUCATION AND EXPERIENCE

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) Five or more years of experience in tech support or systems management roles, familiarity with educational tech tools, software, and LMS/SIS platforms. Proficiency with various operating systems (Mac, Windows, Chromebooks, etc.) and network systems. Previous experience in IT support, preferably in an educational setting. Strong knowledge of networking, firewalls, and cloud-based systems.

KNOWLEDGE, SKILLS, & CAPABILITIES

Ability to prioritize tasks, work independently, and thrive in a school environment. Excellent communication and interpersonal skills, especially in working with non-technical users. Proven experience as a systems manager or similar role. In-depth knowledge of computer systems, networks, and operating systems. Excellent problem-solving and troubleshooting skills. Able to work independently and as part of a team. Able to manage multiple tasks and prioritize workload. Knowledge of IT security best practices and protocols.

QUALIFICATIONS GAC

strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness and inclusion to create a workplace environment where everyone is treated with respect and dignity. We are most interested in finding the best candidate for the job that is engaged and passionate about promoting our faith-based mission for our students, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don’t meet every one of the qualifications listed. Feel free to contact us with any questions about your application.

PRE-EMPLOYMENT REQUIREMENTS

Successful background check, reference checking, and drug/alcohol screening clearance. Acknowledgment of agreement with GAC’s Statement of Faith and Community Covenant.