IT Support Analyst Position Available In Gwinnett, Georgia

We are looking for an IT Support Analyst to join our growing team!
At PDI, our goal is to consistently provide quality products with prompt, efficient, and courteous service across all segments of our business. We pride ourselves in keeping flexibility of procedures and policy at the forefront so that customer needs are always satisfied.
Since 1973, we have maintained our position as a leader in the wholesale distribution industry and offer first-class service to customers in the residential and commercial plumbing industries, as well as home builders, interior designers, remodelers, and homeowners. We operate 19 branch locations and 13 showrooms throughout Georgia, Tennessee, and South Carolina.

Function:

We are seeking a detail-oriented and technically skilled IT Support Analyst to join our IT team. This role is critical in providing end-user support across the organization. The IT Support Analyst will also focus with a strong emphasis on supporting Warehouse Management Systems (WMS), RF scan guns, macOS devices, and mobile platforms (iOS and Android) for various technologies that assist our branches and showrooms in delivering top-quality service to our customers and vendors.

Principal Duties and Responsibilities:

Provide Tier 1 and Tier 2 technical support to end-users across warehouse, logistics, and office environments.
Routinely check the ticketing system and complete tasks, inquiries, perform troubleshooting, and resolve issues regarding computer software and associated operating systems and hardware components.
Deploy, configure, and maintain Apple MacBooks, including Parallels for Microsoft virtualization, macOS software updates, security, and application support.
Document IT procedures, issue resolutions, and user guides for supported technologies.
Escalate unresolved issues to senior IT staff or vendors as appropriate.
Participate in the technology onboarding of new employees, including device setup, orientation, and configuration of permissions.
Test software routinely for bugs, redundancies, and security issues.

Position Requirements:

Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
2+ years of experience in an IT support/helpdesk role.
Proficiency with Apple macOS and iOS devices, including setup, troubleshooting, and support.
Experience supporting cloud-based productivity tools (Microsoft 365).
Ability to analyze, troubleshoot, and resolve hardware and software issues quickly and effectively.
Excellent communication skills, both written and oral.
Can-do attitude and dependable work habits
Willingness to learn new technologies.