Technical Support Service Administrator Position Available In Gwinnett, Georgia
Tallo's Job Summary: The Technical Support Service Administrator role at GRAVOTECH INC in Duluth, GA involves providing general administrative and support functions for the technical support services group. Responsibilities include researching part numbers, processing orders, communicating with internal teams and customers, managing warranty parts, and creating dispatch requests for service. The estimated salary for this mid-level position ranges from $41.2K to $48K a year.
Job Description
Technical Support Service Administrator
GRAVOTECH INC – 3.3
Duluth, GA Job Details Estimated:
$41.2K – $48K a year 1 hour ago Qualifications Mid-level Full Job Description This role will carry out general administrative and support functions for the technical support services group.
Requirements:
Research part numbers requested by customers for field team. Enter, proof and track all machine part, accessory and service-related orders Communicate with Sales & Tech Support team and or customers to verify all information is correct and clear up any missing information or inconsistencies on orders Review open order report & Held order report – work with internal team to release or complete orders Respond to Customer and Sales Team requests for information such as part and service quotes, tracking information, call tags, credits and re-bills – work with internal departments to process Contact customers for collecting payment information Manage the tracking and return of warranty parts Create dispatch requests for install and orientations and other onsite service requests.
