Site Support Analyst Position Available In Hall, Georgia
Tallo's Job Summary: The Site Support Analyst position at Modis in Flowery Branch, GA, offers a long-term contract. Responsibilities include tier 2 desktop support, incident management, and customer satisfaction. Key duties involve leading IT initiatives, coordinating services, and providing end-user training. Candidates need 3-5 years of computer support experience in a global enterprise setting and a college diploma or university degree.
Job Description
Job Description:
Title:
Site Support Analyst Modis is seeking a Site Support Analyst that will providebusiness technology support and delivery capabilities. You will besupporting the onsite commercial, supply chain and remote salesbusiness units within the segment. Qualified applicants are invited to apply for immediateconsideration. Sorry
NO THIRD PARTIES
at this time
Location:
Flowery Branch, GA Type :
Contract (Long-term)
Description:
- Provide tier 2 desktop and local application support as neededthrough the Help Center and Incident Management process
- Actively lead the incident management process for all sites toensure best in class customer support
- Ensures customers are satisfied with the services provided and toanswer any additional problems
- Properly set and manage business expectations regarding requestsrelated to client and infrastructure project support activitiesdriven by local business need and Global strategic initiatives
- Proactively provides customer input to other IT members tocontinue constant service improvement
- Recommends changes in hardware, software and support proceduresas appropriate to enhance service
Key Responsibilities:
- Will be required to lead team efforts on certain focused Globalor local business IT initiatives as agreed upon by AccountManager
- Ability to coordinate standard service offerings within regionand define, action, and implement recommended improvements Training and Documentation
- Identify, deliver, and manage site end user training needs anddemands by working through various internal and externalpartnerships as well as providing hands-on training whereneeded
- Maintain all site inventory and asset management informationregarding PCs, printers, mobile devices, and systeminfrastructure
- Updates and regularly reviews site documentation with CentralHelp Center in Brazil to ensure knowledge base is accurate andanalysts are properly trained and able to provide support to enduser community Functional Skills
- Proven skills in hardware and software setup and installation
- Solid understanding of Microsoft suite
- 3-5 years recent experience with computer support in a Globalenterprise environment
- College Diploma or University Degree
