IT Support Technician Position Available In Jackson, Georgia

IT Support Technician Solmax – 3.8 Jefferson, GA Job Details Full-time $60,000 – $80,000 a year 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Teamwork Data center experience Azure Software troubleshooting Customer service Software deployment PaaS Mid-level Windows Technical support Microsoft Office Master’s degree DHCP Analysis skills DNS SharePoint VMWare Microsoft 365 support 2 years Communication skills IaaS Active Directory Full Job Description

J OB SUMMARY

The IT support technician is responsible for providing technical assistance to users and resolving problems related to computer systems and software. Responsibilities include hardware and software troubleshooting, operating system management, network configuration, ticket management, accurate documentation of interventions and resolution of connectivity problems. The incumbent must demonstrate excellent communication skills to explain technical solutions in an understandable way to non-technical users. Collaboration with other team members is essential, as is maintaining a high level of customer service to ensure a positive user experience.

REQUIRED TRAINING, EXPERIENCE AND SKILLS

Training and Experience 2-3 years’ experience in technical support (in a large company would be considered an asset) Technical Skills The incumbent should have expertise or working knowledge of each of these items: Microsoft Windows workstation and server Cloud Services (Microsoft Azure) – IAAS, PAAS Virtual environments (VMWare) On Prem Active Directory and Azure AD Office 365 DNS, DHCP, Group Policy, Conditional Access, MFA One Drive / SharePoint / Cloud Storage Microsoft Office Suite Application Deployment Knowledge of 3-2-1 backup strategy Soft Skills Ability to explain technical concepts in a way that facilitates understanding by non-technical people Problem solving skills Excellent analytical skills Customer focus and active listening skills to fully understand needs Camaraderie Autonomy Adaptability and reliability Physical Skills Ability to handle small components and tools, such as screws, cables, and connectors Good vision to read small print on computer screens, circuit boards, and other technical equipment Ability to move around the office or data center, including bending, reaching, and occasionally lifting equipment (up to 50 lbs). Comfortable sitting at a desk and working on a computer for long periods of time. Precision in tasks that require precise movements, such as assembling components. Ability to hear and understand verbal instructions and communications, often in a noisy environment. Other § Willingness to deal with emergencies, including occasional on-site duties outside regular working hours.

SPECIFIC RESPONSIBILITIES

§ Support, install, and maintain user’s computers, network, peripherals, telephony, videoconference equipment, etc. § Work within the company ticketing system and stay within Service Level Agreements for all ticketed requests. § Proactive maintenance of all IT equipment and software on site. o Support for all User workstations and laptops – image new machines o Ensure proper monitoring and maintenance of all equipment including but not limited to the following: security and software updates, firmware updates, hardware replacement, UPS maintenance, backups for all critical equipment and applications. § Act as a local resource for the Engineering team providing hands-on intervention as needed. § Be prepared to respond to security incidents immediately as needed. § Provide communications with local users as requested by IT Management and Engineering § Actively participate in user on/off boarding. § Ensure all local resources meet a 90%+ for security updates, both Microsoft and 3rd party each month. § Be familiar with all company applications and consoles. o Ticket system, Software Deployment Tool, AV console, Azure AD, Office 365, etc § Responsible for ensuring IT costs for the local site stay within budget. § Cooperation and Collaboration with IT team on all Global efforts § Ensure all company polices as well as IT best practices are being followed. § Meet with personnel throughout all areas of a site. § Any other related tasks requested by the immediate superior.

Job Type:

Full-time Pay:

$60,000.00 – $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Application Question(s): What service translates a network name into an IP address? Ability to

Commute:

Jefferson, GA 30549 (Required)

Work Location:

In person