Desktop Support Position Available In Laurens, Georgia

Desktop Support Amberitstaffingsolutions Dublin, GA Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user’s environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer’s approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis; Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately; Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users; conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s); Coordinate any physical space requirements as determined during the Site survey review; Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC; Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures; Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location; Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT Cancel Network Transport Services that are no longer required after completing the IMACD Summary As a Desktop Support professional, you will be essential in delivering technical support and troubleshooting software issues to ensure optimal computer management within the organization. Reporting to the IT Manager, you will utilize your core skills in IT support and desktop support, alongside premium skills in customer service and computer networking. Your relevant expertise in Microsoft Office, VPN, and SCCM will enable you to effectively assist users and maintain system integrity. Join our team to provide exceptional support and enhance the technological experience for all employees. Qualifications Proven experience in technical support and desktop support roles Strong skills in software troubleshooting and computer management Proficient in Microsoft Office and computer networking Familiarity with VPN, TCP, and SCCM Excellent customer service skills Relevant IT support experience in a similar environment

Job Type:

Full-time Pay:

$20.00 per hour Expected hours: 40 per week

Benefits:

Health insurance

Schedule:

8 hour shift Ability to

Commute:

Dublin, GA (Required)

Work Location:

In person