Computer Support Specialist Position Available In Lumpkin, Georgia

Job TypeFull-timeOakwood, GA### Description

DEPARTMENT

Management Information System (MIS) Department

ACCOUNTABILITY

Reports to Management Information System (MIS)

DirectorSTATUS:

Nonexempt, Full-time

• Hybrid schedule

JOB SUMMARY

The Computer Support Specialist, under the supervision and direction of the Management Information System (MIS) Director, performs routine duties to install, maintain, update, and repair computer hardware and software. Provides computer helpdesk support, troubleshooting, training to end users and assisting with server administration.

DUTIES AND

RESPONSIBILITIESEssential FunctionsProvides technical helpdesk support to users by researching, answering questions, training, troubleshooting problems, installing, and maintaining workstations, laptops, printers, scanners, desk phones, and mobile devices

• Gathering and analyzing data to diagnose problems with computer systems
• Handling helpdesk tickets and requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems in a timely manner
• Log all service requests and update helpdesk tickets as needed
• Provide technical support in person, over the phone, email, or via remote access
• Assist with setup, configure, and prepare individual desktops, laptops, printers, and mobile devices for users
• Provide ongoing training to users on hardware and software
• Conducting software analysis and provide application support to end users for all software systems
• Maintains computer equipment inventory tracking system
• Assists with agency VOIP telephone system
• Assist with setup and maintain mobile devices for users, including inventory tracking and Mobile Device Management (MDM) and Apple Device Enrollment Program (DEP
• Unbox, stage and inventory incoming equipment to be installed and configured for new users or as replacement equipment for existing users
• Assist with ordering and pricing new computer equipment
• Collaborate with Information Technology staff, department directors/managers and end users to develop technical solutions to complex problems which would benefit agency wide goals and productivity
• Work closely with department directors/managers to schedule trainings, webinars and seminars while providing proper equipment and software for calendar events
• Participate in network technology upgrades or expansion projects installation of hardware and software
• Assists with cybersecurity policies, procedures, and standards supporting IT are adhered to without adverse effect to computer environments or to business operations
• Adhere to HIPAA guidelines at all times to ensure privacy of client records, personnel, and business objectives, maintaining confidentiality in all work-related areas
• Performs other related duties as assigned by the Management Information System Director.

### Requirements

EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS

Education

• Degree in Computer Support Specialist, Information Technology, or Certification with equivalent work experience in an IT environment
• Degree or Certification preferredExperience
• Two years experience in Computer Support, Information Technology, Helpdesk Support, or related fieldSkills
• High-level knowledge of commonly used software, hardware, and applications
• Proficient in Microsoft Office 365, Adobe Acrobat, Windows environments, VoIP, and Networking
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observatio al skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees
• Contributes to a continuous learning environment
• Interpersonal communication skills, including ability to communicate with people having a variety of educational levels
• Problem-solving skills
• Ability to follow instructions and to work independently and as part of a teamLicensure and Certification
• Valid State Drivers License

PHYSICAL AND MENTAL DEMANDS

• The physical and mental demands described are representative of those that must be met by an employee to successfully preform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by-case basis.
• Regularly required to use hands to write, use computer, operate a motor vehicle, use hand-held device, and telephone, and manipulate documents
• Regularly required to read documents and write neatly, legibly, and transcribe accurate information and numbers/values
• Continually engages in activities that require talking and hearing

• Frequent:

  Standing, sitting, walking, bending, repetitive use of hands, simple grasping, and fine hand manipulation, pushing, and pulling. Occasionally required to lift or reach above shoulder level, climb, twist, squat, kneel, crouch or crawl

• Must be able to lift up to 11 pounds, and occasionally up to 25 pounds
• Ability to respond appropriately to emergency situations
• Ability to read and interpret a variety of instructions in written, oral, diagram, or schedule form
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with problems
• Some local and regional travel required

WORK ENVIRONMENT

• The work environment characteris

•