Help Desk Analyst Position Available In Monroe, Georgia

Help Desk Analyst Gresco Utility Supply – 4.8 Forsyth, GA Job Details Full-time $20 – $25 an hour 22 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Pension plan Vision insurance 401(k) matching Qualifications Microsoft Excel Microsoft Outlook Software troubleshooting Mid-level 3 years High school diploma or GED IT Computer skills Communication skills Full Job Description Are you looking for a new challenge? Do you want to join a hardworking, passionate, and dedicated team? If so, a career at our company might be the right path for you. We offer many fulfilling opportunities for professionals who share our values and customer-focused philosophy. Our team works diligently every day to deliver superior service and expertise to the hundreds of companies we serve in the Southeast. A career at our company empowers and rewards both you and the customers who count on you to grow their businesses.

Our company at a glance:

Privately owned, headquartered in the Southeastern U.S., in business for 65 years, and empowering 100+ customers in the U.S. Some of our benefits include medical and dental insurance, life and disability insurance, retirement plans (401(k) and pension plans), educational assistance, and paid time off (PTO).

Job Title:

Helpdesk Analyst Department:

IT Travel Required:

Yes Position Type:

Full-Time PURPOSE Role and Responsibilities Operate as a helpdesk lead while offering Tier II helpdesk support to IT systems in conjunction with business processes by using the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications. Offer coaching, training, and troubleshooting to all employees for core and supplemental applications. Engage in developing, maintaining, installing, using, and operating complex systems and subsystems. Engage in support of various departments (marketing, sales, purchasing, warehouse, etc.) daily to accomplish their goals.

NATURE AND SCOPE

Must be hungry for the success of Gresco and the IT team, be able to acknowledge their own strengths and weaknesses with a spirit of humility and have a high emotional intelligence and common sense toward people. This position requires the ability to work with multiple systems at one time. These systems primarily would be supplemental applications but will require familiarity with the core applications and databases, CRM, ecommerce site, website, and other systems. Must be able to use software to assist Gresco departments with daily functions. Other requests by the supervisor may be required in this position.

REQUIRED EDUCATION/KNOWLEDGE AND EXPERIENCE

High school diploma or equivalent. Computer skills in Word, Excel, and Outlook, and various other computer- and internet-related programs. Solid understanding of general business applications. Strong written and oral communication skills.

PREFERRED 3

Years of IT-related work experience. Strong familiarity with database applications and their structure. College degree or equivalent work experience. Strong understanding of computer software and business processes that Gresco employs.

WORKING CONDITIONS

Normal office conditions. Requires on-call time 24/7 for emergencies only and several out of state trips per year. Last minute requests and accuracy are required for multiple tasks. Some lifting of computer equipment up to 50 pounds may be required. Working hours 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., Monday through Friday with one hour for lunch. Gresco Utility Supply, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Education:

High school or equivalent (Required)

Experience:

IT-related:

3 years (Preferred) Ability to

Commute:

Forsyth, GA 31029 (Required) Ability to

Relocate:

Forsyth, GA 31029: Relocate before starting work (Required)

Work Location:

In person