Bilingual Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: The Bilingual Help Desk Analyst position at V-Tech Solutions in Conyers, GA requires fluency in Spanish and English. Responsibilities include providing Tier 1 technical support, troubleshooting hardware and software issues, and maintaining professionalism in a call center environment. The job pays $20.00 per hour on a contract basis with 40 hours per week.
Job Description
Bilingual Help Desk Analyst V-Tech Solutions Conyers, GA 30013
Job Summary:
We are seeking a Bilingual Help Desk Analyst (Spanish/English) to provide Tier 1 technical support in a high-volume call center environment. Under direct supervision, the analyst will assist both internal and external users with technical issues or escalate them as needed. The ideal candidate will demonstrate excellent customer service skills and a strong ability to troubleshoot basic hardware, software, and connectivity problems.
Key Responsibilities:
Respond to customer inquiries related to computer systems, software, and hardware operations. Troubleshoot and resolve Tier 1 technical issues; escalate complex problems to Tier 2 support. Monitor support ticket queues and ensure timely ticket resolution or escalation. Assist with password resets, account management, website navigation, and provisioning of mobile driver licenses. Document interactions and follow up to ensure issue resolution. Maintain a high standard of professionalism and customer service during all interactions.
Minimum Qualifications:
High School diploma or GED. At least 6 months of experience in a customer service or call center environment. Bilingual in Spanish and English (Required).
Preferred Qualifications:
1+ years of experience as a Help Desk Technician. Familiarity with Microsoft Outlook, MS Office, Windows 7/10, and Active Directory. Technical certification or vocational/technical degree in a related field. Experience troubleshooting Apple iOS devices.
Job Type:
Contract Pay:
$20.00 per hour Expected hours: 40 per week
Schedule:
8 hour shift Monday to Friday Ability to
Commute:
Conyers, GA 30013 (Required)
Work Location:
In person
