Help Desk Analyst 1 (Bilingual Spanish/English) Position Available In Rockdale, Georgia
Tallo's Job Summary: The Help Desk Analyst 1 (Bilingual - Spanish/English) position at Aloden Inc in Conyers, GA offers up to $20.00 per hour. Responsibilities include providing Tier 1 technical support, assisting with password resets and issue resolution, and ensuring SLA compliance. This role requires fluency in both English and Spanish for customer support.
Job Description
Help Desk Analyst 1 (Bilingual – Spanish/English) Aloden Inc Conyers, GA 30012 • Hybrid work
Job Title:
Help Desk Analyst 1 (Bilingual – Spanish/English)
Location:
Conyers, GA Work Arrangement:
Hybrid Job Summary:
The Client is seeking a bilingual (Spanish/English) Help Desk Analyst to provide Tier 1 technical support in a high-volume call center environment. The role supports both internal and external customers, with a focus on delivering excellent customer service and timely issue resolution.
Key Responsibilities:
Provide Tier 1 technical support via phone for hardware, software, and connectivity issues. Assist external users with password resets, website navigation, and mobile driver’s license provisioning. Monitor ticket queues, assign and escalate tickets as needed, ensuring SLA compliance. Log and resolve technical issues using diagnostics or escalate to second-tier support or vendors. Maintain system performance oversight and report recurring issues to senior staff. Provide support in both English and Spanish.
Job Type:
Contract Pay:
Up to $20.00 per hour
Schedule:
8 hour shift Monday to
Friday Work Location:
Hybrid remote in Conyers, GA 30012
