Help Desk Analyst 1 (W2) Position Available In Rockdale, Georgia
Tallo's Job Summary: Seeking a Help Desk Analyst 1 (W2) for JPS Tech Solutions llc in Conyers, GA. Responsibilities include troubleshooting hardware/software issues, assisting customers with website support, and managing ticket queues. Requirements: high school diploma/GED, 6 months call center/customer service experience, bilingual (Spanish/English), and 1+ year helpdesk support experience preferred. Pay is $17.00 - $20.00 per hour.
Job Description
Help Desk Analyst 1 (W2) JPS Tech Solutions llc Conyers, GA 30012 Overview We are seeking a skilled Help Desk Analyst to join our team. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations within our IT environment.
Responsibilities & Qualifications:
Troubleshoot and resolve hardware/software issues for internal DDS staff. Assist external customers with website support, password resets, and mobile driver’s licenses. Monitor and manage ticket queues, ensuring issues are escalated to second-tier support or management when necessary. Provide exceptional customer service, effectively handling difficult situations and ensuring timely ticket resolution. High school diploma or GED required. Minimum of 6 months of experience in a call center or customer service role. Bilingual (Spanish/English). 1+ year of helpdesk support experience (Outlook, MS Office, Windows 7/10) preferred. Vocational/Technical degree in computer applications or related field preferred. Knowledge of Apple iOS preferred.
Job Type:
Contract Pay:
$17.00 – $20.00 per hour
Schedule:
Monday to Friday On call Application Question(s): What is your
Visa Status:
Language:
Spanish (Required)
Location:
Conyers, GA 30012 (Required)
Work Location:
In person
