Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: The Help Desk Analyst role at 3i People in Conyers, GA, is a contract position requiring technical assistance for tier one issues. Responsibilities include troubleshooting hardware, software, and connectivity problems for internal and external customers, as well as escalating complex issues. Minimum qualifications include a high school diploma and six months of call center experience.
Job Description
Transforming Careers, One Opportunity at a Time At 3i People, we’re more than recruiters; we’re career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark.
Title:
Help Desk Analyst Role type:
Contract Location:
Conyers,GA Work Type:
Hybrid Job Summary Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS Company Overview 3i People has been providing staffing solutions in IT and professional services for over 20+ years and has established a reputation for delivering top-quality talent to meet the unique requirements of their clients. We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client’s specific needs. Overall, 3i People’s extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.
