Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: Intilify INC in Conyers, GA is seeking a Tier 1 Help Desk Analyst (Spanish/English) for a 12+ month contract with a possibility of extension. Responsibilities include overseeing computer systems, answering user inquiries, and assigning tickets for resolution. The pay is $20.00 per hour, and the job requires a minimum of 1 year of help desk experience and fluency in Spanish.
Job Description
Help Desk Analyst Intilify INC Conyers, GA 30013 Position Title
- Tier 1 Help Desk Analyst (Spanish/English) Location
- Conyers, GA 30013 Duration
- 12+ month contract Possibility of extension Responsibilities include: Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
Job Type:
Contract Pay:
$20.00 per hour
Schedule:
8 hour shift Day shift Monday to Friday Application Question(s): Are you comfortable working with 12+ month contract Possibility of extension?
Education:
High school or equivalent (Preferred)
Experience:
Help desk: 1 year (Required)
Language:
Spanish (Required)
Work Location:
In person
