Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: Client seeks a bilingual Help Desk Analyst in Conyers, GA, offering $19.73 per hour for Tier 1 technical support in a call center. Responsibilities include assisting with hardware/software issues, providing support in English and Spanish, and ensuring SLA compliance. Required: High School diploma, 6+ months call center experience, MS Office proficiency, and bilingual fluency.
Job Description
Help Desk Analyst Aloden LLC Conyers, GA 30013
Job Summary:
Client is seeking a bilingual (Spanish/English) Help Desk Analyst to provide Tier 1 technical support in a high-volume call center environment. The role supports both internal and external customers, with a focus on delivering excellent customer service and timely issue resolution.
Key Responsibilities:
Provide Tier 1 technical support via phone for hardware, software, and connectivity issues. Assist external users with password resets, website navigation, and mobile driver’s license provisioning. Monitor ticket queues, assign and escalate tickets as needed, ensuring SLA compliance. Log and resolve technical issues using diagnostics or escalate to second-tier support or vendors. Maintain system performance oversight and report recurring issues to senior staff. Provide support in both English and Spanish.
Required Skills & Qualifications:
High School diploma or GED. Bilingual – fluent in both English and Spanish. 6+ months of experience in a call center or customer support environment. Hands-on experience supporting MS Office, Outlook, Windows 7/10, and Active Directory. Familiarity with Apple iOS devices. Strong communication and problem-solving skills.
Preferred Qualifications:
Vocational/Technical degree in computer applications or a related field. 1+ years of help desk experience in a technical support setting. Experience with ticketing systems and escalation protocols. Hardware/software troubleshooting experience, including installations and minor repairs.
Job Type:
Contract Pay:
$19.73 per hour
Schedule:
8 hour shift Monday to
Friday Work Location:
In person
