Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: Help Desk Analyst needed at Info Origin in Conyers, GA. This long-term contract job involves providing Tier 1 technical support via calls, handling hardware/software issues, and escalating complex problems. Requirements include a high school diploma, 6+ months of customer service experience, and fluency in Spanish/English. Pay ranges from $20.00 - $22.00 per hour.
Job Description
Help Desk Analyst Info Origin Conyers, GA 30012
Job Title:
Helpdesk Support Analyst 1
Duration :
long-term contract
Location :
Conyers, GA Interview :
WebCam or Inperson Job Summary:
Provide Tier 1 technical assistance to internal and external customers via high-volume calls. Handle hardware, software, and connectivity issues. Escalate complex issues to Tier 2 support. Support includes password resets, website issues, account provisioning, and mobile driver’s licenses.
Key Responsibilities:
Troubleshoot computer hardware, software, and connectivity issues. Respond to user inquiries and provide resolutions. Monitor and escalate tickets in a timely manner. Perform minor hardware/software repairs. Ensure excellent customer service in difficult situations.
Minimum Qualifications:
High School Diploma or GED. 6+ months of customer service/call center experience. Bilingual (Spanish/English) – Required.
Preferred Qualifications:
1+ year of helpdesk experience (Outlook, MS Office, Windows 7/10). Knowledge of Apple iOS and Active Directory. Vocational/Technical degree in Computer Applications/Technology.
Job Type:
Contract Pay:
$20.00 – $22.00 per hour Expected hours: 40.00 per week Application Question(s): Local candidates from Georgia strongly preferred.
Work Location:
In person
