Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: The Help Desk Analyst position in Conyers, GA requires a bilingual English/Spanish candidate to oversee computer system performance, assist users with software/hardware issues, and escalate tickets as needed. Minimum qualifications include a high school diploma and six months of customer service experience. This is a contract role paying $20.00 - $21.00 per hour, requiring in-person work.
Job Description
Help Desk Analyst 3.6 3.6 out of 5 stars 805 Almon Road, Conyers, GA 30013
Job Title :
Help Desk Analyst 1
Duration:
12+
Months Location :
2206 East View Parkway Conyers, GA 30013 MUST be Bilingual , Spanish/English Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple i
OS Job Type:
Contract Pay:
$20.00 – $21.00 per hour
Schedule:
8 hour shift
Experience:
Helpdesk Technician:
3 years (Required) Outlook, MS Office, Win 7 and 10.: 3 years (Required) Knowledge of Apple i
OS:
3 years (Required) Ability to
Commute:
Conyers, GA 30013 (Required) Ability to
Relocate:
Conyers, GA 30013: Relocate before starting work (Required)
Work Location:
In person
