Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: The Help Desk Analyst position at EA Team Inc. in Conyers, GA involves providing technical assistance for tier one issues to internal and external customers, handling a high volume of calls in a call center environment. Responsibilities include troubleshooting hardware, software, and connectivity issues, escalating tickets, and working with various vendors. The job requires a high school diploma or GED and six months of call center experience, with a pay rate of $19.73 - $20.00 per hour for 8 hours per week. Benefits include 401(k), dental and health insurance, paid time off, and vision insurance. Spanish language proficiency is required for this in-person role.
Job Description
Help Desk Analyst EA Team Inc. Conyers, GA 30013
Summary:
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple i
OS Job Type:
Contract Pay:
$19.73 – $20.00 per hour Expected hours: 8 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Day shift
Language:
Spanish (Required) Ability to
Commute:
Conyers, GA 30013 (Required)
Work Location:
In person
