Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: Seeking a Help Desk Analyst in Conyers, GA for a hybrid work setting. Responsibilities include overseeing computer systems, resolving software/hardware issues, and assigning tickets. Must be bilingual in Spanish/English. High School diploma or GED required, with 6 months of call center experience. Preferred qualifications include 1+ year as a Helpdesk Technician. Employers have access to AI tools for job descriptions.
Job Description
Help Desk Analyst
We’re seeking a talented Help Desk Analyst at Conyers, GA for a hybrid work.
Help Desk Analyst Conyers, GA 30013
Hybrid work schedule
12 months contract
MUST be Bilingual, Spanish/English
Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications 1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
91070995
Position Id:
8629246
