Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: The Help Desk Analyst position in Conyers, GA requires overseeing computer systems, resolving user inquiries, and escalating tickets as needed. Minimum qualifications include a High School diploma and 6 months of call center experience. Preferred qualifications include 1+ years as a Helpdesk Technician with knowledge of Outlook, MS Office, Win 7 and 10, and Apple iOS.
Job Description
Help Desk Analyst
Job Title:
Help Desk Analyst Location:
Conyers, GA Duration:
12 Months
Job Description:
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
91121594
Position Id:
8642438
