Help Desk Analyst Position Available In Rockdale, Georgia
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Job Description
HELP DESK ANALYST
IN
CONYERS, GA, USA!
Date Posted:
06/09/2025
Hiring Organization:
Rose International
Position Number:
483859
Industry:
Government/Staffing
Job Title:
Help Desk Analyst
Job Location:
Conyers, GA, USA, 30013
Work Model:
Onsite
Shift:
Day
Employment Type:
Temporary
FT/PT:
Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes:
Active Directory, Call Center, Helpdesk, MS Office, Troubleshooting, Win 7
Experience Desired:
Hands-on knowledge in resolving issues with Outlook, Office, Win 7, 10, AD (2 yrs); Call Center experience (2 yrs); Bilingual – Spanish (2 yrs)
Required Minimum Education:
High School Diploma or equivalent
Preferred Education:
Associate’s Degree
Job Description
Required Education:
- High School diploma or GED.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required Experience, Knowledge, and Skills:
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
- Experience performing as Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory (2 Years)
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets outside of SLAs until resolved (2 Years)
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications (2 Years)
- Answer user inquiries regarding computer software or hardware operation to resolve problems (2 Years)
- Bilingual – Spanish
- Call Center exp (2 Years)
Help Desk Analyst will provide technical assistance to both internal and external customers for tier-one issues.
This position requires handling a high volume of calls in a call center environment focused on customer service.
Job Responsibilities:
- Oversee the daily performance of computer systems and applications
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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Benefits:
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