Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: The Help Desk Analyst 1 position in Conyers, GA involves supporting customers in a call center setting. Responsibilities include troubleshooting software/hardware issues, managing ticket queues, and providing technical assistance in English and Spanish. Required qualifications include bilingual proficiency, call center experience, and knowledge of Outlook, MS Office, Windows, and Active Directory. A vocational/technical degree in IT is preferred.
Job Description
Position:
Help Desk Analyst 1 ????
Location:
Conyers, GA 30013 ?????
Start Date:
05/26/2025 ?????
Work Arrangement:
Hybrid (Local Candidates Only) ????
Interview Type:
Web Cam or In Person ????
Contract End Date:
06/30/2026 ????
Role Overview:
This Tier 1 Help Desk Analyst role involves supporting both internal and external customers in a call center environment. Responsibilities include troubleshooting software/hardware issues, managing ticket queues, providing technical assistance, and ensuring high levels of customer service in both English and Spanish. ?
Required Qualifications:
Bilingual in Spanish and English High School diploma or GED 6+ months of call center experience 1+ years of experience supporting: Outlook, MS Office, Windows 7 & 10 Active Directory Ticket queue monitoring and escalation Basic hardware/software repairs and diagnostics ?
Preferred:
Vocational/Technical degree in IT or related field Familiarity with Apple iOS
