Spanish Help Desk Analyst Position Available In Rockdale, Georgia
Tallo's Job Summary: The Spanish Help Desk Analyst position at Kimoha Technologies Private Limited in Conyers, GA offers a contract role with a pay rate of $20/hr. The role entails providing technical support in both English and Spanish, handling a high volume of calls, and troubleshooting hardware, software, and connectivity issues for internal and external customers. Minimum qualifications include a high school diploma and six months of call center experience.
Job Description
Spanish Help Desk Analyst Kimoha Technologies Private Limited Conyers, GA Type:
Contract Location:
Conyers, GA 30013
Pay:
$20/hr all-inclusive MUST be Bilingual, Spanish/EnglishProvides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Minimum Qualifications:
- High School diploma or GED
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications
- 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Knowledge of Apple i
OS Job Type:
Contract Pay:
$18.00 – $20.00 per hour
Schedule:
8 hour shift Application Question(s): This is a 12+ months contract with $20/hr all-inclusive pay rates, Do you accept? This is a 100% onsite role based in Conyers, GA 30013, Are you local to Conyers, GA 30013? Share the best time and the best number for a quick discussion or email your details to Ankur.b@iserveworld.com to get a quick response.
Experience:
Help desk: 1 year (Required) IT support: 1 year (Required)
Language:
Spanish (Required) Ability to
Commute:
Conyers, GA (Required)
Work Location:
In person
