IT Support Position Available In Stephens, Georgia
Tallo's Job Summary: The IT Support position in Toccoa, GA, offers $15.00 per hour for a full-time role. Responsibilities include resolving IT-related problems, monitoring ticketing systems, and maintaining end-user equipment. The role also involves executing maintenance plans, analyzing technical issues, and ensuring exceptional customer experiences. Ideal candidates have at least 1 year of IT support experience and must work on-site in Toccoa, GA.
Job Description
IT Support Find Great People Toccoa, GA 30577 Overview Under the direction of the IT Infrastructure Manager, the End User Support II provides support for software and hardware issues for our client’s home office operations. He/she assists with hardware/software upgrades, updates and testing of such. He/she ensures that solutions are implemented, upgraded, and maintained in a timely, efficient, and effective manner. He/she focuses on identifying trends and working with the responsible party to remediate. Responsibilities Provides Customer Support to resolve IT related problems Monitors ticketing system to provide timely response to software issues Creates and maintains detailed comments in support request tracking system for all issues Identify trends and escalates accordingly Manage yearly equipment refresh of end user desktops Serve as an escalated support tier between End User Support and Infrastructure Team Supports Infrastructure Solutions Assist in executing maintenance plans for existing and future implementations Test, troubleshoot and analyze complex technical issues and implement solutions Direct responsibility for many tasks to ensure continued health and currency of solutions Build and Maintain equipment for the End User Creates an Exceptional Customer Experience Responds to Customer & End User Support needs in a timely and efficient manner Identify recurring issues and remediate through automation or other processes. Builds internal and external relationships Ensures customer confidentiality and private information is maintained Engages a Learning & Development environment Participates in personal development Seeks additional opportunities and responsibilities Maintains and prioritizes multiple projects Performs all other work-related duties as assigned #tech
Job Type:
Full-time Pay:
$15.00 per hour Expected hours: 40 per week
Benefits:
Dental insurance Health insurance Vision insurance
Compensation Package:
Hourly pay
Schedule:
8 hour shift Monday to
Friday Experience:
IT support: 1 year (Preferred) Ability to
Commute:
Toccoa, GA 30577 (Required)
Work Location:
In person
