Help Desk Technician Position Available In Ware, Georgia

Help Desk Technician Advanced Computer Consulting 507 Elizabeth St, Waycross, GA 31501

About Us:

Advanced is a growing Managed Service Provider (MSP) serving small and mid-sized businesses with fast, reliable IT support. We’re a close-knit team that takes pride in delivering exceptional service with a human touch.

Position Summary:

We are seeking a Tier 1 Help Desk Technician who will be the first point of contact for clients needing IT assistance. In addition to resolving basic technical issues, this role is responsible for triaging incoming tickets, dispatching service requests to the appropriate team members, and assisting walk-in clients. The ideal candidate has strong communication skills, a customer-first attitude, and the ability to multitask in a fast-paced environment. This role is primarily office-based but may occasionally require onsite visits to client locations for basic support, equipment delivery, or assisting senior technicians.

Key Responsibilities:

Serve as the initial point of contact for IT support via phone, email, walk-ins, and ticketing system Greet and assist walk-in clients with basic troubleshooting or intake for service Create, categorize, and prioritize support tickets in line with SLA guidelines Troubleshoot and resolve Tier 1 issues, such as password resets, connectivity problems, and basic software/hardware support Escalate complex issues to Tier 2/3 technicians as needed Dispatch onsite technicians or remote support based on ticket priority, location, and technician availability Monitor open tickets to ensure timely resolution and follow-up Maintain clear, accurate documentation in the ticketing system Occasionally perform onsite visits to client locations for basic support or coordination Deliver excellent customer service and communicate clearly with both technical and non-technical users

Requirements:

2+ years of experience in a help desk or technical support role (MSP experience a plus) Familiarity with Windows OS, Microsoft 365, remote support tools, and basic networking concepts CompTIA A+ Strong organizational and time-management skills Excellent written and verbal communication Ability to multitask and remain calm under pressure Comfortable working in a ticketing system (e.g., Syncro, ConnectWise, or similar) Valid driver’s license and reliable transportation for occasional site visits Friendly, professional demeanor when assisting walk-in clients Nice to

Have:

Experience with dispatching or service coordination Basic knowledge of

Active Directory, DNS, DHCP What We Offer:

PTO and paid holidays Ongoing training and certification opportunities Friendly, supportive team environment Growth potential within a

MSP Job Type:

Full-time Pay:

$10.00 – $16.00 per hour

Benefits:

Paid time off Professional development assistance

Schedule:

Monday to

Friday Work Location:

In person