Help Desk Support Analyst Position Available In Bossier, Louisiana

Help Desk Support Analyst
Job ID Number

RQ200856

Bossier City, LA, US Category Information Technology Employment Type Full Time Business Unit GDIT
GDIT
RESPONSIBILITIES

FOR THIS POSITION

Location:

USA LA Bossier City

Full Part/Time:

Full time

Job Req:

RQ200856

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None
Clearance Level Must Be Able to

Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Help Desk

Job Qualifications:

Skills:

Computer Support, Internet Troubleshooting, IT Help Desk, Troubleshooting Hardware, Troubleshooting Software

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support theDepartment of Education (ED) Pivot-I Program. The ED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for ED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as aService Desk Support Analystat ourBossier City location.
As a Service Desk Support Analyst with GDIT, your typical day will include:
Resolving technical problems and answering queries by telephone or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
Routing calls to product line specialists, application, or system support specialist when appropriate
Maintaining and updating records and tracking databases
Alerting management to recurring problems and patterns of problems

Required Qualifications:

High School Diploma or equivalent
1 or more years of Service Desk and ServiceNow ticketing system experience
HDI-SCA certification or ability and willingness to obtain within 60 days of hire
Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our Bossier City facility
US Citizenship

Preferred Qualifications:

Associate’s degree or equivalent OR
1 yr of related experience (minimum of 3 or more years of related experience in lieu of degree)
CompTIA A+ certification or ability and willingness to obtain w/i 90 days of hire
ITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hire

GDIT IS YOUR PLACE

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $17.86 – $23.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

Total Rewards at

GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI274139769