Level 2 Help Desk Engineer Position Available In Caddo, Louisiana
Tallo's Job Summary: Join our team in Shreveport, LA as a full-time Level 2 Desk Engineer. With a base pay of $70,000 per year, the role involves managing support tickets, troubleshooting hardware/software/network issues, and providing client support. Requirements include 3+ years in IT support/help desk roles and strong knowledge of Windows/Mac OS, Microsoft 365, networking, hardware, virtualization, and security. Relevant IT certifications and scripting experience are preferred.
Job Description
Level 2 Desk Engineer
Shreveport, LA
Description
Job Title:
Level 2 Desk Engineer
Location:
Shreveport, LA (On-Site)
Job Type:
Full-Time
Overview:
We’re looking for a skilled Level 2 Desk Engineer to join our growing team. This role focuses on advanced troubleshooting, ticket management, system administration, and direct client support in a fast-paced MSP environment.
Key Responsibilities:
Manage and escalate support tickets
Troubleshoot hardware, software, and network issues
Configure and maintain systems, servers, and M365
Provide on-site and remote client support
Document solutions and knowledge
Use RMM and PSA tools effectively
Collaborate with team members and assist with office IT tasks
Requirements:
3+ years in IT support/help desk roles
1-2 years in a Managed Service Provider (MSP)
Strong knowledge of Windows/Mac OS, Microsoft 365, networking, hardware, virtualization, and security
Excellentmunication and problem-solving skills
Preferred:
Relevant IT certifications (e.g., CompTIA, Microsoft)
Experience with scripting or automation
Overview
Base Pay:
70000.00 per YEAR
Other Pay:
Job Number:
1252288
Employee Type:
TTH
Manage Others:
Not Specified
Travel:
Not Specified
Paid Relocation:
Not Specified
