Customer Support Manager Position Available In East Baton Rouge, Louisiana

Customer Support Manager Paperless Environments – 3.7 Baton Rouge, LA Job Details Full-time $72,000 – $80,000 a year 12 hours ago Benefits Paid time off Life insurance Retirement plan Qualifications Bachelor’s degree Product management IT support IT Customer support Budgeting Senior level 2 years Time management Full Job Description Paperless Environments has been revolutionizing document management and accounts payable workflow automation since 2005. Our innovative software solutions are used by over 2000 customers across all 50 states and in 5 other countries. Our software enables customers to efficiently manage their accounts payable processing through workflow automation, document management, and accounting system integration. Our products have wide ranging tech stacks that include desktop, SaaS, and mobile offerings. As Customer Support Manager, you will work daily with our software support technicians to ensure the timely resolution of customer support issues. You will lead, mentor, and assist a team of software support technicians, while working closely with our Development, Training, Product Management and Tech Services Teams to provide an elite customer support experience. We are seeking a quick learner who can thrive in a fast-paced environment and has a passion and to serve both customers and our team members. The position will be based within our corporate office in Baton Rouge, LA. Key Responsibilities of this Role Lead and manage a team of software support technicians, providing guidance, coaching, and technical assistance to deliver exceptional service. Develop and maintain a positive working relationship with our customers. Oversee the intake, categorization, prioritization, and resolution of all support requests via ticketing systems, phone, and email. Ensure timely resolution of client issues and adherence to SLAs. Maintain accurate and complete documentation of support activities and resolutions within our Zoho Desk software. Manage a comprehensive knowledge base to assist both customers and support technicians in resolving issues. Continuously update your knowledge of the company’s desktop and SaaS products to provide accurate information and guidance to our customers and support technicians. Prepare department reports and metrics for monthly corporate meetings. Skills We’re Seeking A passion to serve our customers and team members Strong organizational and time management skills with clear attention to detail Elite communicator, capable of engaging with customers, end-users, executives, partners and vendors. High degree of initiative and follow-through Strong comfort level speaking with customers via phone when needed Qualifications Bachelor’s degree in a relevant field or equivalent work experience. 5-7 years of experience in IT or software support, with at least 2 years of experience successfully managing a support team and ticketing system. What we have to offer 120 hours of PTO yearly that begins accruing on start date Comprehensive benefits package after 60 days of continuous employment Company paid life insurance for employees Company matching retirement plan after one year of service Budget for professional development

Other Details Employee Status:

Full-time Salary FLSA Classification:

Exempt Travel:

Little to none

Compensation:

$72k to $80k

DOE Location:

This position is not remote, and employee will work full-time in our corporate office More about us Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Our customers represent over 200,000 users and range from small single-digit construction firms to publicly traded companies with thousands of employees. Our Core Values We are Team Players We are Customer Focused We have a Passion for Greatness We are Growth-Minded