End User Technical Support/Service Desk Analyst Position Available In East Baton Rouge, Louisiana

End User Technical Support/Service Desk Analyst State of Louisiana Baton Rouge, LA Job Details Full-time | Contract $25 – $30 an hour 13 hours ago Qualifications Software troubleshooting Customer service Writing skills Mid-level Technical support Remote access software Computer skills Communication skills Editing Help desk Full Job Description The State of Louisiana is seeking a dedicated End User Technical Support Analyst . This role serves as a critical point of contact for users needing technical assistance and provides enterprise-level service desk support in a fast-paced 24×7 environment.

Key Responsibilities:

Serve as the first point of contact on the 24×7 Service Desk, answering and triaging incoming calls. Work within a ticketing system to document, resolve, or escalate incidents. Provide basic phone and remote desktop support. Perform troubleshooting to resolve technical issues and escalate to On-Call resources when necessary.

Desirable Skills and Experience:

Strong customer service and communication skills. Prior experience in a help desk or technical support role. Familiarity with computer and networking repair. Effective writing and editing skills for clear ticket documentation and escalation. If you’re a dependable, service-oriented professional with a passion for solving technical problems and helping users, we’d love to hear from you. Apply today to be part of a dynamic and essential team!

Job Types:

Full-time, Contract Pay:

$25.00 – $30.00 per hour

Schedule:

8 hour shift Ability to

Commute:

Baton Rouge, LA 70802 (Required) Ability to

Relocate:

Baton Rouge, LA 70802: Relocate before starting work (Required)

Work Location:

In person