End User Technical Support Specialist Position Available In East Baton Rouge, Louisiana

End User Technical Support Specialist hbr•it Professional Services Baton Rouge, LA Job Details Full-time |

Contract Estimated:

$43.8K – $55.4K a year 2 days ago Qualifications Software troubleshooting SCCM Customer service Mid-level Windows 3 years Analysis skills Active Directory Full Job Description The scope of the proposed position will include the following: Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems. Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages. Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration. Experience and expertise in the following areas are

MANDATORY

: Active Directory Domain Services Windows Imaging and Driver Management User Profile analysis and migration Customer Service Skills Advanced troubleshooting with basic hardware and software components Experience and expertise in the following areas are

DESIRABLE

but not mandatory: Experience in deployments with Microsoft System Center Configuration Manager Desktop and Mobile Device imaging and user transition Third party software to be migrated and handled on a case by case basis

Job Types:

Full-time, Contract Schedule:

8 hour shift Monday to

Friday Work Location:

In person