IT Analyst 1 – Help Desk Position Available In East Baton Rouge, Louisiana

IT Analyst 1•Help Desk Pennington Biomedical Research Center•4.1

Baton Rouge, LA Job Details Full-time Estimated:

$53.1K•$64.6K a year 1 day ago Benefits Paid holidays Dental insurance Flexible spending account Vision insurance Employee discount Life insurance Qualifications System administration Computer Science Software troubleshooting Mid-level Technical support Microsoft Office Bachelor’s degree Remote access software IT support Computer networking IT Linux 2 years LAMP stack Communication skills Help desk Information Technology Full Job Description Full time 2 days ago

R00105255

About Us:

At the forefront of medical discovery as it relates to understanding the causes of obesity, diabetes, cardiovascular disease, cancer and dementia, Pennington Biomedical Research Center is a campus of Louisiana State University and conducts basic, clinical and population research. The Center includes Basic Science, Clinical Research, and Population and Public Health, enabling both focused research and translational science. Research at Pennington Biomedical is supported broadly by multiple NIH Research Centers, and includes approximately 65 faculty and 20 postdoctoral fellows who comprise a network of 44 laboratories and 13 highly specialized core service facilities. Pennington Biomedical is located within state-of-the-art research facilities on a 222-acre campus in Baton Rouge, Louisiana. All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Job Posting Title:

IT Analyst 1•

Help Desk Position Type:

Professional /

Unclassified Department:

LSUPBRC CS

•Helpdesk (Andrew William Russell (00001282))

Work Location:

LSU•

Pennington Biomedical Pay Grade:

Professional Job Description:

Pennington Biomedical Research Center, a world-renowned academic research institute of Louisiana State University, is seeking an IT Analyst 1 in Computing Services. The Helpdesk Analyst will provide first-level technical support to faculty, staff, and other end users. This role is responsible for diagnosing and resolving hardware, software, and network-related issues, ensuring timely and effective resolution of service requests. The ideal candidate will possess strong communication skills, a customer-focused mindset, and a foundational understanding of IT systems and support practices. Major Responsibilities Deliver prompt and courteous technical assistance to faculty and staff via phone, email, remote tools, and in-person support. Monitor, prioritize, and resolve service request tickets using the organization’s ticketing system, ensuring accurate documentation of issues and resolutions. Diagnose and troubleshoot hardware and software problems across a variety of platforms, including desktops, laptops, printers, and peripheral devices. Perform imaging and re-imaging of computers and assist users with data backup and restoration procedures. Install, configure, and maintain hardware components such as hard drives, memory, and printers, as well as software applications and system updates. Provide support for network-connected devices including printers, scanners, and access points. Assist with the setup and deployment of new equipment and technology resources. Participate in physical installations, including climbing ladders to install access points or assist with basic cabling tasks, following all safety protocols. Collaborate with other IT team members to escalate and resolve complex technical issues. Other duties as assigned. Required Qualifications Bachelor’s degree in information technology, computer science or related field or two (2) years of experience in IT support, systems administration, or a related technical role. Basic understanding and knowledge of networking systems, operation systems, and hardware/software. Strong problem-solving skills and attention to detail. Excellent interpersonal and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications Bachelor’s degree in information technology, computer science or related field. One to two (1-2) years of experience in a helpdesk or technical support role. Specific experience and knowledge in one or more of the following areas: network security, Linux/LAMP administration, Office 365 administration, phone system administration (PBX), Remote desktop environments, and/or 802.11 Wireless/WiFi. Pennington Biomedical Research Center (PBRC) is an equal employment opportunity employer and serves as a model employer for individuals with disabilities.

Additional Job Description:

Competencies:

None Special Instructions:

Interested candidates should include a cover letter, a resume, and a list of three (3) professional references to the online application. Official transcripts are required prior to hire and are not required at the time of application. Professional references should be the name, title, company, and contact information from past employers. Professional references should include current or previous supervisors and/or coworkers. Personal references should not be considered for the reference check process. We will respect the request that we not contact a current employer. However, we will need to contact a prior supervisor if such a request is made.

Posting Date:

June 9, 2025 Closing Date (Open Until Filled if No Date Specified): June 23, 2025

Additional Position Information:

Pennington Biomedical is located within state-of-the-art research facilities on a 222-acre campus in Baton Rouge, Louisiana. For more information, visit PBRC. Questions regarding career opportunities at Pennington Biomedical should be sent to . Background Check•An offer of employment is contingent on a satisfactory pre-employment background check. Benefits•Pennington Biomedical Research Center offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more! Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement. Essential Position (Y/N): Pennington Biomedical Research Center/LSU is an Equal Opportunity Employer.

Contact Information:

Questions or concerns can be directed to PBRC Human Resources at 225-763-2776 or .