IT Support Specialist Position Available In East Baton Rouge, Louisiana

IT Support Specialist ClowdCover Baton Rouge, LA Job Details Full-time Estimated:

$46K – $57.9K a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications System administration Vulnerability assessment Azure Management Software troubleshooting Customer service Mid-level AWS Analysis skills Network protocols Virtualization CompTIA Network+ IT support Computer networking VMWare

TCP/IP 2

years Communication skills VPN Full Job Description Key Responsibilities o

Technical Support:

Provide responsive and efficient technical support to clients, addressing hardware and software issues promptly. Troubleshoot, diagnose, and resolve technical problems, ensuring minimal downtime and disruption. o

Proactive Monitoring:

Monitor client networks, systems, and applications using various tools and technologies. Identify and address potential issues before they impact the client’s operations. o

Infrastructure Maintenance:

Assist in the configuration, maintenance, and optimization of network infrastructure, servers, and storage systems. o Setup and imaging of new workstations. o

Incident Management:

Document and manage incidents and service requests in accordance with established procedures. Coordinate with senior engineers or escalation teams when necessary to resolve complex issues. o

Client Communication:

Maintain clear and effective communication with clients, providing updates on support tickets, resolving technical issues, and offering recommendations for system improvements. o

Documentation:

Keep detailed records of configurations, procedures, and troubleshooting steps. Contribute knowledge base articles to facilitate the resolution of recurring issues. o

Security Compliance:

Assist in ensuring that client systems comply with security best practices and regulatory requirements. Implement security measures and conduct regular vulnerability assessments. o

Collaboration:

Collaborate with other team members, including senior engineers and project managers, to deliver high-quality solutions and meet client needs. Qualifications o Minimum of 2 years of experience in IT support or system administration. o Proficiency in operating systems, networking protocols, and hardware troubleshooting. o Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure). o Must be familiar with the inner workings and detailed configurations of the Microsoft 365 cloud and Microsoft Azure. o Strong problem-solving and analytical skills. o Excellent communication and customer service skills. o Relevant industry certifications (e.g., CompTIA Network+, Microsoft Certified Azure Administrator) are a plus. o Experience with RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools are highly desirable.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday On call Ability to

Commute:

Baton Rouge, LA 70810 (Required) Ability to

Relocate:

Baton Rouge, LA 70810: Relocate before starting work (Required)

Work Location:

In person